BUSINESS PROCESS DESIGN FOR
STRATEGIC MANAGEMENT

Achieve continuous business process improvement and understand the necessity of change, led by industry pioneers from MIT Sloan.

Duration

6 weeks, excluding
orientation

Effort

5-7 hours per week,
entirely online

Learning Format

Weekly modules,
flexible learning

Other Detail

Earn a digital
MIT Sloan certificate

ON COMPLETION OF THIS PROGRAM, YOU’LL WALK AWAY WITH:

1

A fundamental understanding of how your own management approach and work design can be improved for business efficiencies.

2

The ability to overcome bottlenecks with problem-solving techniques to drive strategic process improvement and solve organizational issues.

3

Practical skills in Dynamic Work Design, enabling a sustainable culture of continuous improvement through automation and business process remodelling.

4

Access to content, strategies, and thought leadership from the MIT Sloan School of Management’s highly rated, on-campus course.

COURSE CURRICULUM

Over the duration of this online program, you’ll work through the following modules:

MODULE 1 An Introduction to Dynamic Work Design
Discover the context that led to the development of Dynamic Work Design, and understand how traditional work design leads to inefficiencies.

MODULE 2 The Four Principles of Dynamic Work Design
Identify the four key principles of Dynamic Work Design and ways in which they are practically implemented.

MODULE 3 The Problem Statement
Learn how to produce a comprehensive problem statement.

MODULE 4 Structured Problem-Solving
Engage with the process of scoping a problem and developing a structured problem-solving document.

MODULE 5 Designing Work for People
Explore the remaining principles of Dynamic Work Design in detail.

MODULE 6 Visual Management
Learn to utilize Visual Management tools effectively.

Please note that module titles and their contents are subject to change during course development.

YOUR FACULTY DIRECTORS

Nelson Repenning

School of Management Distinguished Professor of System Dynamics and Organization Studies, MIT Sloan

In addition to his position at the MIT Sloan School of Management, Repenning currently serves as the faculty director for the MIT Leadership Center. His early work focused on understanding the inability of organizations to leverage well-established tools and practices. Repenning’s research has been recognized with several awards, including best paper recognition from both the California Management Review and the Journal of Product Innovation Management. Today, Repenning focuses on developing the theory and practice of Dynamic Work Design and Dynamic Management Systems, and is a partner at ShiftGear Work Design where he serves as its chief social scientist.

Donald Kieffer

Senior Lecturer in Operations Management, MIT Sloan

Kieffer works globally with a focus on knowledge, creative, and executive work. He spent 15 years at Harley-Davidson, where he led the Twin Cam 88 engine project and became vice president of Manufacturing Excellence, responsible for both engine manufacturing and improvement across the company. He was also senior vice president of operations for a multinational corporation, and responsible for 5,000 people globally in manufacturing, engineering, supply chain, quality, and logistics. Kieffer has been managing partner at his consulting company, ShiftGear Work Design, since 2007.

– Mike Fein, Director of Global Security, Google image

“The online learning experience was seamless and the course flowed well from the first module until the end. My understanding of the topic has been greatly enhanced. I’m surprised at how much I have taken away from this course; I’ve completed previous short courses in other subjects through other schools and found this content more relevant to my work and delivered in a more effective way. The videos throughout the course brought the content home for me.”

– Mike Fein, Director of Global Security, Google

AN ONLINE EDUCATION THAT SETS YOU APART

This MIT Sloan online program is delivered in collaboration with online education provider GetSmarter. Join a growing community of global professionals, and benefit from the opportunity to:

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Develop new competencies and earn valuable recognition from an international selection of universities and institutions, entirely online and on your own time frame.

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Enjoy a personalized, people-mediated online learning experience that supports you every step of the way.

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Experience a flexible but structured approach to online education as you plan your learning around your life to meet weekly milestones.

GET MORE INFORMATION

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